Over the years, I have attended good post mortems...and not-so-good post mortems. Good post mortems tended to always have an agenda emailed out first, the feedback collated, good meeting guidelines, and a meeting that stays on topic.
I've incrementally improved the following links over the years. Hope you find these templates useful:
1. Post Mortem Template
2. Post Mortem Meeting Agenda
Sunday, December 27, 2009
A customer reported page loads were exceeding 60-seconds; but they should have been 3-seconds or less.
Our site monitoring alerts didn't report a problem. Other customers online at the time didn't report a problem. Running our performance test battery didn't show a problem.