Wednesday, December 30, 2009

Nothing Like a Good Post Mortem

Over the years, I have attended good post mortems...and not-so-good post mortems. Good post mortems tended to always have an agenda emailed out first, the feedback collated, good meeting guidelines, and a meeting that stays on topic.

I've incrementally improved the following links over the years. Hope you find these templates useful:
1. Post Mortem Template
2. Post Mortem Meeting Agenda

Sunday, December 27, 2009

Why Is Our Site So Slow For Just One Customer?

A customer reported page loads were exceeding 60-seconds; but they should have been 3-seconds or less.

Our site monitoring alerts didn't report a problem. Other customers online at the time didn't report a problem. Running our performance test battery didn't show a problem.